We are Wack

An e-mail gone wack.

The way the week went.

The ceiling in our garage fell in, breaking the wire that is connected to the garage door opener so it closes and immediately opens back up. Rob is working on that. I went to the doctors about my hand and his suggestion was to live with the pain and do not grip anything with my right hand. When I told Rob about this his response was - "Tell the doctor your husband will not stand for this." I'm not sure what Rob means? Oh wait - now I get it.
Rob and I both received our flu shots.
I have a training next week about tutoring after school. I also will be attending classes on Photoshop for 9 weeks. Today I will be coloring my hair to appear 10 years younger.
Yesterday we went to Orlando and bought our rock tumbler and went to work. I have made this project Rob's hobby to keep him busy. We are excited about getting our rocks off to a good start.
We went to Basin at Downtown Disney and bought sea scrub to make us 10 years younger. Stopped in at Ghirradellis for free chocolate - dark chocolate will make us 5 years younger and then I bought lots of green veggies to slice away more years. Soon we will be back to the diaper stage. Will probably have to buy depends.

Basin - apology

On a recent trip to Orlando I decided to stop at Downtown Disney to shop at my favorite bath and beauty store - Basin. Their products are wonderful, last a long time and are priced affordable. Woe is me - my shopping experience was not a positive one.
I listened to a conversation between employees that was best kept for the break room and I was ignored, overlooked and extremely frustrated by my treatment. Upon my return home (3 hours away) I sent an e-mail concerning my unpleasant experience. I also send e-mails when service and products are outstanding. I believe if you do your job and even go beyond your duties that you should be complimented.
So, off goes my e-mail and I believed that would be the last of that issue. I felt better for putting my frustration in writing. What a surprise when I received an e-mail from the employee who ignored me. I am hoping it was sincere and not forced by management. I have included the e-mail.
I will now shop online for these special products, although going to the store - touching, smelling and trying out these fantastic products is a great experience.

RESPONSE

I would like to make an apology to the guest that came into our store.I saw the guest approach the counter from my peripheral vision. I thenturned around to see if she needed anything, using an inquisitivefacial expression, as I often do. However, I failed to physically askif she needed help, because I mistakenly assumed that she had seen myface, and didn't need my help. I wish I had thought to ask the guest.Even though she didn't ask for a sales associates help, I should havetaken the initiative and asked her if she could be helped. I thoughtthat she was in a party with the other guests at another register, orperhaps she wanted to speak to the manager, who was busy with a sale ofher own. I meant no disrespect when I began ringing up anothercustomer, as I thought that she was waiting to speak with the managerwho was busy the that time.
I would like to apologize to that guest and say that my actionswere very discourteous, neglectful and ignorant. In addition to myignorance, I worsened things by taking part in a conversation thathindered me from creating an efficient, guest-friendly environment. Asan employee, I need to be attentive all guest interaction, and thissort of behavior detracts from where my focus should be: on theguests' needs.
Apologetically,